Thank you for shopping with Multabria LLC! We are committed to providing quality products and services. If you are not satisfied with your purchase, here is our refund policy:
- Refund Request Period
You can request a refund within 30 days of receiving your item. Refund requests received after this time will not be processed. - Refund Conditions
Please ensure that the following conditions are met in order to receive a refund:
The item should be in new condition and in its original packaging.
The item should not show visible signs of use, stains, or damage.
Postage costs are not refundable unless it is due to our fault.
- Refund Process
If you wish to request a refund, please follow the steps below:
Contact Customer Support: Please contact our Customer Support team by email at support@multabria.shop or by phone at (339) 226-4624 to explain your refund request and provide your order number and relevant information.
Returning an Item: Our team will guide you through the return address and process. Please be sure to retain proof of mailing to track your package.
Refund Processing: Once we receive the returned item and confirm it’s eligible for a refund, we’ll process the refund within 5-7 business days and credit your original payment account.
- Refund Methods
Refunds will be processed using your original payment method. If you used a credit card, the refund will appear in your bank account within 3-5 business days of payment confirmation; the exact timeframe may vary depending on your bank’s processing. - Return Shipping Costs
Unless the return is due to an incorrect item or damaged product, you are responsible for the return shipping costs. All return shipping costs are non-refundable unless otherwise stated. - Unusual Circumstances
If you received a damaged or incorrect item, please contact us within 7 days of receipt for a free return or exchange.
If you have any questions or need further assistance, please feel free to contact our customer support team. Thank you for choosing Multabria LLC, and we look forward to providing you with a great shopping experience!