- How do I place an order?
To place an order, please browse our website, select the products you want, click “Add to Cart,” and then proceed through the checkout process to fill in your information. Once you complete your payment, you will receive an order confirmation email. - How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can access your order status via the link in the email or log in to your account to view your order details. - Can I change or cancel my order?
If you wish to change or cancel your order, please contact our Customer Support team as soon as possible at support@multabria.shop. Once an order is processed, we may not be able to make changes or cancellations. - Do you ship internationally?
Yes, we ship internationally. Please select your country during checkout; the shipping cost and estimated delivery time will be displayed when you view your order. - What if I received the wrong product?
If the product you received is not what you ordered, please contact our Customer Support team within 7 days of receiving the item. Please include your order number and photos so we can assist you in resolving the issue. - Can I return my product?
Yes, we offer returns. You can return your product within 30 days of receiving it. Please ensure that the product is unused and in its original packaging. Please review our return policy for more information.
- How can I contact customer support?
You can contact us via the following methods:
Email: support@multabria.shop
Phone: (339) 226-4624
We will respond to your inquiry as soon as possible, usually within 24 hours on business days.
- Do you offer coupons or promotions?
Yes, we offer coupons and promotions from time to time. Please subscribe to our newsletter to get the latest information and offers.
- Do I need to create an account to make a purchase?
You can choose to create an account to make a purchase, but you can also choose to check out as a guest. If you register an account, you will be able to view your order history, check out quickly, receive personalized recommendations, etc.
- How can I update my account information?
You can update your personal information, email address, and password by logging into your account and going to “Account Settings.” If you have any difficulties, please feel free to contact our customer support.
If you have any further questions, please feel free to contact us; we’re happy to help!